What credit cards do you accept? TOP Our Shopping Cart is up & running again. No American Express accepted. *NOTICE: We've had numerous companies handling our credit card transactions. Overtime, they screwed us & thousands of websites out of their money all over the world. We feel we should post who they are. CCNOW - IBILL - PISOS - PAYMONDE! Our new Credit Card processor is CCBill who has a great reputation. What if something is wrong with my movie that I purchased? TOP We are very proud of the fact that, out of the multitudes of videos that we have sold so far, we have had minimal problems with our videos! PlumpVideo.com stands behind its products. All movies are tested for quality. If you purchase a VHS or DVD movie that is defective, you may return it to PlumpVideo.com and we will replace it free of charge. We also recommend that you e-mail us with a description of the problem, so we can be on the lookout for your shipment & help us prevent this type of problem in the future. When should I receive my videos when using a money order? TOP As soon as we receive your order, we ship it out the same day or the following day depending on what time of the day that we receive your order. How many days can I expect my order? TOP
When do you ship after receiving an order? TOP We do the best to ship the orders out immediately or by the next business day. Orders received on weekends and holidays will ship the next business day. How will the charge show up on my credit card? TOP Charges will appear on your account as ccbill & millennium. How will the package be labeled? TOP Packages are labeled Millennium as the return address, all packaging is plain, no information about the contents or PlumpVideo.com on the exterior. Priority packaging is provided by the USPS with no information about the contents or PlumpVideo.com on the exterior. How do I contact someone at PlumpVideo.com if I have a question or problem? TOP The first line of contact for PlumpVideo.com is to send an e-mail ( Contact ) for questions relating to orders and for general questions that are not answered on this page or on the FAQ page. How much and why do you charge for shipping and handling? TOP
Is my personal information kept private? TOP PlumpVideo.com values your privacy very highly and we will never sell, rent, or give your name to any other person, business, or organization. We detest this type of nonsense! Please read our Privacy Statement. Is it legal to ship to my area of the country? TOP PlumpVideo.com wants to make purchasing adult movies easy for all adults in the United States, but must do so in accordance with all local laws and regulations. If we cannot ship to your location, it means that your area either has laws or community standards in place that do not allow adult material to enter via U. S. Mail or has a history of trying to prosecute legal activities such as mail order of adult material. PlumpVideo.com regrets that we cannot ship you movies that are considered perfectly legal by U. S. Federal law due to your local community standards prohibiting this type of material. Adult material is legal and protected by the First Amendment as free speech, and PlumpVideo.com encourages you to write your local elected representatives to express your opinion. PlumpVideo.com actively monitors legal issues surrounding adult material and will change our policies as local laws are modified. We hope that we can provide you products and orders in the future. For further information about free speech we encourage you to visit organizations such as the American Civil Liberties Union and the Electronic Frontier Foundation. Do you ship to my country? TOP We have shipped to various countries so far. Check your postal laws for your specific country's regulation. Look for - if adult material is permitted from the U.S.A. to your specific country. If you placed an order that hasn't been shipped yet, visit CCBill's Consumer Support to initiate return/refund requests.. PlumpVideo.com begins to process orders as soon as they are received, so we are unable to cancel an order once shipped. If you return a package unopened to PlumpVideo.com immediate upon receipt, we will credit your account with the full price of the movies purchased (you will still be charged the shipping cost). Return / Refund policy. TOP DVDs and videos purchased from PlumpVideo.com are easily returned within 30 days of receipt of shipment. These items must be unopened. *There are special circumstances that warrant a refund to the consumer by CCBill's Consumer Support. I didn't get a response email from you? TOP If you expect an email from us and don't get it, make sure we are not considered as spam in your email program. Check your spam folder, bulk folder & or deleted folder. Even though we don't send mass (SPAM) emails, we may be mistaken as spam. Check your email system on how to un-block us. Make sure we are considered as legitimate email.
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